english > News > Notices > Content
CUFE-BS Academic Seminar: Modeling the Effects of Verbal andVisual Marketing Content in Social Media Settings: The Mediating Role ofConsumer Engagement
Date :2019-05-31Click :

Time:2019.06.05, 9:30-11:00 AM


Location:Room 615, Main Building


KeynoteSpeaker:Dr.Liu Lei, Associate Professor, School of Culture and Communications, CUFE


Abstract:Due to therelentless pace of developments in social media and information technology,firms increasingly rely on a combination of verbal and visual elements tocommunicate with consumers. The present research investigates the impacts oftext-image information on customer engagement and corporate value. Based on alarge scale data on Sina Weibo, we employ a Natural Language Processingalgorithm to characterize text contents as function-oriented (information thatis helpful for increasing consumer knowledge about the product, brand, orcompany) and social-bond oriented (i.e., information conveyed on a sociallevel, to create connections with customers) types. Further, using DeepLearning techniques, we respectively calculate each message’s relevancy andexpectancy levels between text and images, which are the two dimensions of incongruence.The results indicate that compared to function-oriented text, socialbond-oriented text that aims to connect with consumers emotionally exerts alarger effect on firm value measured by abnormal returns (AR) through themediating role of the number of likes. More interestingly, we find thatforward, comment and“Like”are virtually different in antecedentfactors and influence. Specifically, there exist inverted-relationships betweenexpectancy and the number of forwards, the number of comments as well as thenumber of likes. But expectancy doesn’t exert a further effect on firm value.In contrast, there is a U-relationship between relevancy and the number oflikes, which further drives AR.




Previous:CUFE-BS Academic Seminar: The Liability of Opaqueness: StateOwnership and the Likelihood of Deal Completion in International Acquisitions
Next:CUFE-BS Academic Seminar: Business and Choice

close window

Copyright 2015@ Business School, Central University of Finance and Economics